1. Austin - Customer Facing Video - 2017

Table of Contents

- About Us

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We work diligently to provide high-quality industrial-grade products and innovative solutions so that the companies who place their trust in us can deliver their products to the marketplace as effectively as possible.

Our team is committed to understanding the unique needs of our customers, anticipating market changes, and being an advocate and champion for our partners. We are committed to understanding the unique needs of our customers and helping them achieve their goals.  We believe that as a family-owned and operated business we have an opportunity to invest in our people and our customers for the long term.

- Why Austin Hardware®?

Greater Versatility

Nobody offers you a greater hardware selection for the widest range of applications across more industry categories than Austin. More in-stock selection means more on-time solutions.

Better Technical Support

Our Sales and Customer Service teams are highly qualified to assist you in choosing the right hardware solution for your application. Austin is also one of the few companies in our business with an in-house staff of professional design engineers.

Fast, Economical and Accurate

With same-day shipping for most orders placed by 5 p.m., we're able to reach over 65% of U.S. customers overnight, and 95% in 2 days by economical ground shipping.

- How We Add Value

 

It is no secret, we help our Supply Partners get their products into the hands of industrial customers who are always working to keep their businesses productive and profitable. With our solutions team, it’s much, much more than simply providing the right parts at the right time.

Not only can Austin Hardware® enhance & support your company’s supply chain, but our solutions consultant team can add value to your business by working to solve your biggest problems.
 
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Our Customers

We are attractive to our customers because we consolidate, distribute, consult, solve, offer new services, new production techniques, and new products.

Our Supply Partners

We provide access, inventory for immediate sale, distribution across our network, financial stability, and a technically competent nationwide sales force.

Our Solutions Constultants

Our team is constantly looking for opportunities to bring new ideas and solutions to our customers, with long-term goals in mind, investing in our people and our business. Contact Our Team!

- Value Added Solutions

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Able_VMI_sticker_transpVendor Managed Inventory 

With our Able II™ program, we will provide you with user-friendly software that automated virtually every step of your ordering, purchasing, stocking, and managing processes. Learn More about our vendor-managed inventory program here.

 

Austin Engineering Logo 300 dpiAustin Guaranteed Engineered Solutions™

We can help improve design, functionality, and user experience while driving cost reduction through design, intent, assembly time, manufacturing capabilities, and sourcing. Learn More about our engineering services here.

 

New Website Computer (3)Convenient, Online Shopping

Our streamlined user interface provides a more interactive experience allowing you to easily find the information you're looking for. You can now purchase online, browse products, learn more about our services, and much more. Shop online and view our homepage here.

 

Austin Van LogoSupply Chain Solutions

Are you dealing with supply issues? We can help! Did you know that we stock over 9,000 products and have multiple shipping locations nationwide? Supply chain issues should not be your issues; let us fill the gap. Visit our supply chain solutions page here.
 

- Our Locations

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We have 9 U.S. locations to better serve a wide variety of customers and provide fast, accurate shipping.

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-Frequently Asked Questions

What are the benefits of creating an online account?

By creating an online account, you will have the ability to:

-Store multiple shipping addresses

-View and track orders 

-Store payment methods

-Reorder previous purchases

International Customers - Can I place an order online?

While we do ship internationally, we are currently only able to process online orders within the United States.  Please call us at (800) 821-3520 or use our chat functionality at the bottom right hand of our website. 

I buy from Austin frequently for my business, do I need to register an online account?

Yes!  You will need to register your account.  To register a corporate accountcomplete this form.

 

How do I register my Austin Hardware® account?

1. Select "Login" at the top right of our store (www.ahs.us)

2. To register a personal account, select "Create An Account" and complete the form.

3.  To register a corporate account, complete this form.

 

My company is tax-exempt, can this be applied to web orders?
Yes!  To take advantage of your tax-exempt status you will need to register a corporate account by completing this form.

- Insightful Blog

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Want to learn more about our products and services? Subscribe to the official Austin Hardware® blog.

You'll get helpful industry insights and news sent straight to your inbox. 

subscribe to our blog

Recent Austin Hardware® Blog Posts

- Essential Solutions

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Austin Hardware® is a leading supplier for essential, life-saving industries, including life-saving devices for ambulances, EMS, and other emergency vehicles. Our engineering team works hard to provide top-of-the-line products that save lives. The average EMS response time is less than 20 minutes. Each minute during an emergency response is crucial for patient care. We work hard to provide quicker response times for emergency medical teams, and enhancing patient care is important to providing the best safety solutions. Our complete line of safety solutions is designed for saving lives and supporting essential industries.  

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- Genesis™

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Why Genesis™ by Austin Hardware®? We believe that we can add value to your company and your products through our engineering, assembly, and sourcing efforts. Our products have Proven Success - From our Genesis™ Gas Springs, Patented Drawer Release Systems, Easy Open Vents, Flexible Cowl Vents, Strut Nut Kits, and Folding Steps to our game-changing LifeDefender Cabinet Security Systems! We guarantee quality parts and products.

 

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Looking for innovative solutions?  You've come to the right place!

Fill out our form and an Austin Hardware® solutions consultant will contact you!

"Since my company entered into a vendor managed inventory program with Austin, our service levels and in-stock position on our parts have never been better.  We consolidated 23 suppliers down to one, Austin. 

Now we only have one invoice to review, one shipment to check in and we are in stock 99% of the time!  Austin has one of the best customer service teams we work with, I would recommend this program to anyone who needs to take control of their inventory and be sure to have the parts you need on the shelves!"

VMI Reviewer 1

Gary from Ohio

"I wanted to send along some great news. We have experienced a few problems with shipping over the years, but the solutions that you put in place over the last few weeks have been very positive. On another note, Tom and Emma, the Vendor Managed Inventory team that I have been working with, have done a great job responding to concerns and questions in a timely fashion. That fact is another reason our VMI program is successful and getting stronger every day. Our overall numbers continue to increase and we are looking forward to the growth in 2017."
VMI Reviewer 2

Shawn from Texas